Policy and warranty
Leia - Comfort range
1. 111-Night Satisfaction Guarantee
- The Satisfaction Guarantee is valid for 111 nights from the delivery date.
- It allows for one single exchange to another mattress model.
- The customer must try their mattress for a minimum of 30 days to allow proper adaptation to the new support. This trial period is mandatory before any exchange request.
- No refunds are offered; the amount paid becomes an exchange credit.
- The mattress must be inspected by our team. If the mattress is damaged, stained, or unsanitary, the guarantee is void.
- Transportation fees apply to any exchange.
2. Deposit and Cancellation
- A refundable deposit of 10% is required to confirm an order.
- Custom-made items must be paid in full at the time of order and are final sales.
- For any cancellation made within 3 weeks prior to the estimated delivery date, a fee of 10% of the total order amount will be deducted from the deposit.
3. Exclusions
The Satisfaction Guarantee does not apply to:
- Custom-made mattresses or non-standard sizes,
- Clearance, floor models, or items sold “as is,”
- Adjustable bases, platforms, decorative beds, covers, pillows, and sheets,
- Exchanges related to a manufacturing defect (covered by legal warranty).
4. Payment and Delivery Conditions
- The remaining balance of the order must be paid in full 48 hours before delivery.
- Delivery and installation are offered when applicable.
5. Mattress Warranty
- 10-year warranty applicable only under the following conditions:
- Any sagging/deformation of the foam. A sagging foam issue will be confirmed through visual inspection showing a 1-inch indentation.
- Any defect in the mattress, cracking, or tearing of the viscoelastic foam, independent of normal mattress wear and despite proper use under normal conditions.
- Any manufacturing defect in the cover, such as seam or zipper failure.
- Leika reserves the right to repair or replace the mattress.
- Exclusions
- Normal loss of viscoelastic foam compression.
- Changes in comfort preferences or mattress dimensions.
- Premature sagging caused by inadequate mattress support. Any slatted bed base is considered inadequate support.
- Failure to respect the mattress weight limits.
- Abnormal mattress use by the customer (burns, tears, stains, etc.).
- Transportation fees related to mattress repair or exchange are the customer’s responsibility.
No new warranty will be applied to repaired or exchanged mattresses
